How have the digital solutions of Judge India of the Judge Group disrupted the market?

Judge India started its India operations in the year 2016 under the leadership of Abhishek Agarwal. Agarwal, who is the President of Judge India, Global Delivery, has helped the company gain significant momentum in Technology-led Digital Transformation in the country. As a result, in a very short period with an astute focus and customer commitment, Judge India has successfully transformed and brought agility to its client's business processes with RPA and AI-ML.

Read Abhishek Agarwal, President, Global Delivery, Judge India of the Judge Group talk about the use cases of the company's digital product portfolio. Excerpts.

Who are the customers?

Judge India solutions enable various industries to automate complex business processes. We apply our expertise in the latest technologies of AI-ML, RPA, Liferay, and Analytics for building “digital twins” for our clients so that their business process can adapt to the ever-changing market need. We have a framework for effective process discovery which helps bring out the right processes for automation that ensure faster and successful results for our client's unique problems.

As a result of this, we are proud to serve clients across industry verticals. The prominent ones are healthcare, Pharmaceuticals, Manufacturing, Digital Native Startups, Transportation, and BFSI - many of them are leaders in their respective verticals.

What have been the different Use Cases of the Judge India product portfolio?

Manufacturing

We have been fortunate to solve some of the innate problems faced by our clients in their business, providing them with a significant increase in efficiency and cost-saving. For example, we worked with leading Manufacturing organizations in automating reporting processes specifically for keeping a close tab on inventory.  The process of reporting requests, transaction data, and inventory data was tedious and had a lot of manual handoffs. This resulted in a significant delay in reports. Our implementation helped in the reduction of report processing hours from 12 hours to about 2.2 hours. It further led to a significant reduction in transaction time for inventory in the upstream and downstream system.

With another Steel Manufacturer, our solution helped in the automation of purchase accounting and helped in the faster movement of vehicles in and out of plants. This has helped in collecting data accurately so it can be processed by various IT systems. The solution helped in the reduction of the vehicle waiting time by 1/4th. Effective results were also delivered in the area of bank reconciliation, invoice processing, and account receivables having a direct impact on cash flow which is the lifeline in these testing times.

Human Resources

Human resources with diverse operations across activities like recruitment, payroll, learning, performance have become a scintillating beneficiary of automation and AI-ML. RPA has helped in effective onboarding experience in multi-resource onboarding for an IT organization, leading to a seamless onboarding experience for new employees.

BFSI

For one of our BFSI clients, the Payroll process required a lot of time and human effort for the validation of data coming from the different systems like time-in/time-out, holidays, expenses, etc. This needed a lot of effort specifically in data validation. Thus, Judge India helped in achieving accuracy and reduced up to 80% of validation hours.

For one of our prominent Insurance clients, COVID-19 has put extreme pressure on geographically distributed teams to cross-skill them for effectively negotiating uncertainty. Judge India's RPA helped in automating the assignment of training, monitor training hours, and bringing back the data and analytics in conjecture with HRMS solution to HR and Department heads. This brought agility to the workforce deployment.

Healthcare

Judge India has significantly contributed to implementing robust digital solutions for one Healthcare provider where the RPA solution has helped in areas focused on medical billing, account receivable, and patient pre-admit and registration providing critical support with burgeoning demand and crunch in the human capital. This led to a 20% reduction in operations costs.

On the Healthcare payer side, the Judge India team has a unique understanding of Insurance and TPA service providers. With one of the insurance clients, we have successfully automated claims process management and enrollment process leading to significantly less pressure on the operations team while improving the accuracy to 100% and efficiency of the process by 40%.