iYogi helps Spectranet to improve broadband services

NEW DELHI, INDIA: Spectranet which pursuits in Internet services and iYogi, a remote technical support firm based in Gurgaon have partnered, under which iYogi will deliver a comprehensive solution for customer network management and technical support for Spectranet home and business customers in India.

Spectranet has introduced Tech Assist, a premium technical support service for its Broadband customers powered by FOX (Fiber Optic Xperience ). The service is based on iYogi's SaaS platform - Digital Service Cloud which supports over 500 technology products. Tech Assist will be bundled with Spectranet Broadband powered by FOX products for existing and new customers at no additional cost.

The company estimates that the partnership will drive 12 percent increase in revenue, and 15 percent reduction in support costs in next 12 to 24 months.

Uday Challu, CEO, iYogi said: "The Indian device market is booming, and the experience is becoming more complex for the consumer. Telecom companies are at the center of the action, and become the first port of call for users grappling with technology. This partnership will bring a globally proven and highly successful tech support service to India for the first time, and will redefine the tech support experience for Spectranet's customers."

"Our proprietary support au tomation platform, the digital service cloud is based on the intelligence gathered over seven years of providing tech support to 2.5 million customers across the globe. The platform and our telecom practice are driving our growth into new markets globally," he added.