ITC Infotech offers infrastructure management services to FRHI Hotels & Resorts

BANGALORE, INDIA: ITC Infotech, a leading global IT services and solutions company, and a fully owned subsidiary of ITC Ltd., announced that the company has successfully deployed Helpdesk and Infrastructure Management services at FRHI Hotels & Resorts (FRHI), a luxury hotel management company headquartered in Toronto, Canada.

The company operates three distinct brands: Raffles Hotels & Resorts, Fairmont Hotels & Resorts, and Swissôtel Hotels & Resorts, which together provide a distinctive portfolio of luxury and upper upscale hotels.

Vineet Gupta, executive VP and CIO, FRHI Hotels & Resorts, said: "With a significant footprint globally, we required a highly technical and experienced partner to support our IT infrastructure and make our helpdesk processes more streamlined and efficient. ITC Infotech ensures faster turnaround for issues that are reported by end users. Technical challenges are well supported by ITC Infotech, enabling our team to focus solely on strategic business initiatives. We are pleased to be associated with ITC Infotech whose top management focus is helping the company grow."

ITC Infotech, with its proven capabilities in technical helpdesk management and extensive experience in service management and monitoring solution implementations offers a 24x7 Internal Help Desk support, Guest Help Desk support and Monitoring Services for FRHI from a dedicated offshore delivery centre. ITC Infotech's rich experience in the hospitality industry, and their capability to provide multilingual support in languages such as English, French, Mandarin and Arabic offer unmatched value for FRHI.