IOTAP launches Email to Case Premium add-on for Microsoft CRM

VIRGINIA, USA: IOTAP, a global technology and services partner for Microsoft announced the launch of a new add-on for Dynamics CRM called ‘Email to Case Premium' that enables automatic generation of support cases in CRM from emails.

Email to Case Premium add-on for Microsoft Dynamics CRM allows companies that provide email based support to automatically create cases in CRM and route them to the appropriate support representatives. Once Email to Case Premium is installed, a case is created in CRM and linked to the relevant customer automatically. It provides auto-response features with new case and support details based on the email template configured. Email To Case Add-on improves productivity by saving manual efforts, and also improves the service experience with quicker response time.

Ismail Nalwala, VP, sales and marketing, IOTAP said: "The add-on for Dynamics CRM is a great way to boost productivity and demonstrate professionalism through an enhanced customer service experience. Email To Case Premium add-on instantly allows Microsoft CRM users to implement email based services or support requests without burdening service representatives with additional data entry."