Interactive Intelligence IP communications software suite achieves Lync 2013 qualification

DUBAI, UAE: Interactive Intelligence Group Inc.'s all-in-one IP communications software suite, Customer Interaction Center (CIC) version 4.0, has achieved Lync 2013 Qualification in the contact center category, which demonstrates interoperability with Microsoft Lync Server 2013.

The combined solution adds CIC's wealth of contact center features to Lync Server 2013 for an improved customer experience, enhanced collaboration, and simplified deployment. Key features include the following:

* Common CIC and Lync Server directory. Users on either system can access employee contact information from within a single interface and collaborate via IM, video, voice call, email, fax, or desktop sharing.

* Synchronized presence. Real-time presence management shows the status of employees across both systems, thus eliminating blind transfers and reducing hold times.

* Direct SIP integration. Standards-based communications protocol enables "click-to-call", speeds deployment time, and eliminates the need for third-party gateways for reduced costs.

"Passing Lync Server interoperability testing means we offer customers a combined solution that meets stringent requirements for installation, configuration, documentation and support," said Interactive Intelligence senior director of global alliances, Michael Shrall. "Our paired offering delivers a comprehensive solution for both the contact center and the enterprise without customers undergoing costly and time-consuming integration projects."