Integrate voice, video, text, email and mobility into biz apps

NEW DELHI, INDIA: Now, companies, partners, business analysts, and ISVs, can integrate voice, video, text, email and mobility seamlessly into business applications. New innovations in Avaya's Engagement Environment will help accelerate the development of communications-enabled applications for enterprises. The portfolio includes the Avaya Engagement Development Platform, Avaya Snap-in modules, and the AvayaLive Collaboratory.

When used independently, or as part of a communications workflow, application developers can simply snap-in code modules and immediately integrate new functions. The latest Snap-in from Avaya, available globally, is the Avaya Engagement Assistant. Perfect for mobile employees, this Snap-in removes the burden of manually entering conference numbers and long teleconferencing bridge codes. Engagement Assistant provides users with voice accessible, “one-number conferencing” for all meetings on their Microsoft Outlook calendar. It consults a user’s Outlook calendar, helps select which meeting to join, and seamlessly connects them to the desired audio or video conferences. Engagement Assistant integrates with Microsoft Outlook calendaring and supports Avaya Aura Conferencing, Avaya Scopia, and other external conference bridge systems.

Avaya Engagement Assistant joins a list of innovative Snap-In technologies, including:

WebRTC - Gives users access to click-to-call capabilities and media directly from within their browsers to connect with a company’s contact center, offering the low effort experience that drives higher CSAT. It can also be used for corporate intranet sites to improve the business efficiency of travel bookings, expense management, human resources, etc.

Context Store – Enables organizations to create an in memory, real-time repository of relevant customer and business information to improve real-time collaboration and customer engagement throughout the enterprise.

Work Assignment – Enables companies to create a matching service that can leverage real-time data to optimize use of business resources. It is a scalable work distribution system that uses data-analytics-driven routing to assign work items and speeds real time responses that are based on a company’s target goals and desired outcomes. Organizations can build applications that tap public and cross-company data to make on-the-fly adjustments that match customers to the best available person.

Real-Time Speech – It provides developers a way to integrate real-time speech monitoring and search into enterprise and contact center applications, enabling their users to benefit from real-time insights into customer interactions or business processes such that changes can be made to ensure the desired business outcome.

Also available is the AvayaLive Collaboratory - a cloud based “sandbox” for developers to innovate, experiment, and test their applications. This virtual instance is available to customers and developers in selected markets.