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Infy BPO wins outsourcing services award

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CIOL Bureau
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BANGALORE, INDIA: Infosys BPO today announced that it has received the 2010 Asian Shared Services Excellence Award for “Best New Outsourcing Services Delivery” along with its client P&G.

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The award recognizes the outsourcing relationship between the P&G Singapore Customer Service Centre and Infosys BPO for Order Management and Accounts Receivable, said a press release.

This is the 2nd award that Infosys BPO has won along with P&G, the first being at the North American Shared Services Excellence Awards earlier this year, the release added.

A panel of independent industry experts, convened by the globally respected Shared Services and Outsourcing Network (SSON), assessed the P&G-Infosys engagement.

Infosys BPO’s application stood out on parameters such as strategy, people and culture management, service, quality, maturity and future direction.

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In another category, Asheesh Mehra, head of APAC and Middle East, Infosys BPO won the 2010 SSON Asia Award in the “Contribution to Industry Thought Leader” category.

The award recognizes thought leaders in the outsourcing industry who have transformed or helped forward the profession through major deals or strategic breakthroughs.

Asheesh’s outstanding achievements, strong media coverage, active participation at events, forums and seminars, and outlook on outsourcing, BPO 3.0, etc. have been instrumental in securing this award, the release added.

Ritesh Idnani, COO, Infosys BPO, said, “As an organization, we have strived to be flexible, continuously focusing on operational excellence as well as transformational initiatives. We are delighted to have received these awards, which are a testimony to our focus on thought leadership and our sustained efforts to drive innovation for our clients.”

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