NEW DELHI: US based Infogain Corporation, a strategic consulting and technology Services Company, with operations in the US, UK and India has initiated its BPO operations with twin acquisitions of a US based and a Gurgaon based company.
"We have done the acquisition of two companies as our plan to venture into BPO arena. We wanted to cut the learning curve for the company and that is what has prompted us to go ahead with acquisitions," said Infogain chairman and CEO, Kapil K Nanda.
As a result of the acquisitions, the company has added a workforce of 100 BPO professionals to its own strength and has also acquired around seven live customers in the BPO segment. "At present, we are concentrating on financial services support for the BPO and within this, we are specifically looking forward to areas like — debt collection and credit recovery for our customers," he added.
The company is also on an expansion mode for its development center in India, and has opened a second facility in Noida. "All this expansion and even the acquisition is a part of our $ five million investment plan for this year. Our new facility in Noida will focus on product engineering services and offerings," Nanda informed.
Commenting on the company’s foray into BPO, Nanda said that it is aimed at enhancing its set of core offerings to its clients in the US and UK markets. "Going forward, we are looking at organic growth in BPO services, and the value added offering would be ramped up fast," he explained.
As it moves forward, the company plans to hire between 300 and 500 professionals for its various services from BPO to software services in the coming year. The company would be expanding its technical support desk operations as well. "We will continue our focus in three areas of software services, telecommunication and life sciences. We are involved in advanced stage discussions with some companies for technical support desk operations and probably about 90 days from now we might have a JV in financial services support desk area," he added.
(CyberMedia News Service)