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inContact selected to improve sales and customer experience capabilities

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Krystal
New Update

SALT LAKE CITY, USA: inContact, provider of cloud contact center software and contact center agent optimization tools, announced that a leading provider of campaign management and direct response marketing services has selected inContact to support both inbound and outbound sales as well as customer service operations.

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Included amongst the 2013 Inc. 500|5000 list of the nation's fastest-growing private companies, the company provides business-to-consumer direct response marketing services. The company was looking to upgrade from their previous cloud solution because of concerns about reliability and ongoing dependency on external IT services.

They needed a cloud contact center solution that guarantees platform stability and is easy to manage and maintain.

By transitioning to the efficiency and stability of inContact's cloud contact center platform, the company's sales and customer service operations can be more self-sufficient while also reducing the time and costs of downtime.

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All-in-one cloud connectivity helps streamline campaign management which includes thousands of toll-free numbers with an integrated telephony solution that unifies the company's end-to-end call center operations.

The implementation is poised to deliver improvements across the agent and customer experience, and is empowering the organization to focus its efforts on improving operational processes.

inContact will incorporate cloud Automatic Call Distribution (ACD) with skills-based routing and Interactive Voice Response (IVR) services, and will include full integration with Gryphon Networks' real-time, Do-Not-Call (DNC) compliance solution for comprehensive compliance with federal and state calling restrictions.

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