Ikanos and SoftAtHome accelerate innovative broadband diagnostics

LAS VEGAS, USA: Ikanos Communications Inc. and SoftAtHome announced at CES 2015 that they are extending their partnership to deliver advanced real-time broadband monitoring and diagnostic tools to operators, enabling them to minimize customer support costs while coping with growing network complexity.

Broadband network complexity is increasing as new technologies, such as VDSL2 vectoring and, in the near future, G.fast, become widely deployed. These technologies deliver ever more bandwidth to the premise but in turn put increased strain on the home network to ensure the highest end-to-end quality of service (QoS). Service providers are now looking for solutions to maintain the best QoS while reducing their operational expenses, particularly from customer service calls and truck rolls.

The combined solution of inSIGHT BXM and SOP, jointly designed by Ikanos and SoftAtHome, will achieve these objectives and bring two major benefits: first, operators can proactively identify the cause of common wiring faults and noise interference problems; and secondly, end-users can solve certain local home connectivity problems. Both of these benefits are expected to improve quality of experience and therefore customer retention while reducing operating costs for carriers.