IBM, partners provide CRM solution to Vysya Bank

By : |August 17, 2005 0



MUMBAI: IBM, along with its business partners Avaya GlobalComment and Talisma, has implemented ‘Customer Service Line’, a customer relationship management (CRM) solution for ING Vysya Bank.

The ING Vysya Bank Customer Service Line CRM solution will ensure 24×7 availability of phone banking service to its customers across the country and enable the bank to increase customer penetration, while improving customer response time.

___________________________________________________________________________________________________________
___________________________________________________________________________________________________________

IBM Global Services provided business consultancy and lead managed this Customer Relationship Management (CRM) project and also integrated it, in addition to setting up the LAN infrastructure & IT infrastructure for this project.

The ING Vysya Customer Service Line will provide full service phone banking solutions to its customers and handle customer requests.

No Comments so fars

Jump into a conversation

No Comments Yet!

You can be the one to start a conversation.