MUMBAI, INDIA: Jet Airways, India’s premier international airline, and IBM today announced that the companies have signed a strategic ten-year business transformation and information technology (IT) services agreement.
Valued at US$62 million, the agreement is a step towards Jet Airways’ journey of technology led business transformation, which will help the airline achieve significant growth by aligning the company’s IT with business strategy, said a press release.
Jet Airways plans to leverage IBM's domain knowledge of the global airline industry to meet the group’s business transformation objectives. As part of the deal, IBM would provide cutting-edge technology solutions to transform the airline's business areas such as airport operations, direct distribution and frequent flier programs.
This engagement would help Jet Airways improve and integrate its IT systems to deliver a highly differentiated customer experience and improve its operational efficiency.
“Constant innovation to stay ahead of industry growth has been Jet Airways' operating philosophy since it commenced operations in 1993 ” said Nikos Kardassis, chief executive officer, Jet Airways (India) Ltd.
“This association would enable us to focus on our core business and improve our operational efficiencies, besides delivering a seamless customer experience. India, as a country, will take a leading edge position in delivering innovative ideas and solutions in the Global Aviation terrain”, added Kardassis.
IBM would support Jet Airways with IT Infrastructure and application support services including employee transition, data center operations, central helpdesk support, server and storage operations, Internet security services through the use of Tivoli suite, network management, SAP and other operating system.
“The agreement with Jet Airways is a significant milestone for IBM in the aviation industry.” said Sameer Batra, vice president, Distribution Sector, IBM India/South Asia.
He further said that Jet Airways would have access to industry expertise and knowledge, which are essential for sustaining growth and leadership in the competitive global market.