HP Education launches ITIL training in India

<>BANGALORE: HP Education, a part of HP Services Customer Support organization, has announced the launch of Information Technology Infrastructure Library (ITIL) training in India for Service Support and Service Delivery Organizations. ITIL is a series of modules that are used to aid the implementation of a framework for IT Service Management (ITSM). This framework defines how Service Management is applied within specific organizations.

ITIL provides real world IT Service Management training to Organizations to enhance their skills and expertise and forms the foundation for quality IT service management. The first seminar will be held at Bangalore on August 9, 2002.



Being a framework, ITIL is completely customizable for application within any type of business or organization that has a reliance on IT infrastructure. The codes of ITIL practice assist organizations to provide quality IT service in the face of budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements, growing user expectations etc.

Currently, the ITIL training and certification programs are being offered either at the client site or at HP Education Centers in Delhi, Bangalore and Mumbai. These programs are executed by certified ITIL professionals. The courses offered range from Basic Foundation levels to Practitioners and Managerial Certification Levels. "Organizations today are increasingly becoming dependent on IT in order to achieve their corporate goals and business needs.

This growing dependency has created a need for high quality IT services. An IT process management framework, ITIL will help lay foundation for an evolving and business centric IT infrastructure, which will help increase operational consistency and accuracy on expected results. We are quite bullish on the prospects of ITIL training services in India. The initial response has been very encouraging, " said NM Sundaram, Country Manager, Marketing & Strategy, HP Services India.