HP launches Digital Customer Experience services for Oracle apps

BANGALORE, INDIA: HP announced HP Digital Customer Experience services for Oracle to help companies plan, build and manage customer experience business solutions for more personalized, consistent interaction with their customers across store, web, mobile and social channels.

HP Digital Customer Experience for Oracle offering combines HP’s services with Oracle’s customer experience software, creating a compelling set of services to integrate new systems into an enterprises’ existing landscape. This includes agile delivery, continuous integration, system testing, identity management integration, security, governance and reporting framework, operations and maintenance.

Whether from a PC, phone or other mobile device, customers expect a rich and personalized experience when interacting with a company via its store, website, app and social networks. Enterprises must equip themselves to improve their digital, online and mobile skills, modernize their legacy IT systems and bridge the divide between the business and IT to fully address these expectations.

Marshal Correia, VP & GM, Enterprise Services, HP India said, “Our services coupled with Oracle’s software enable enterprises to deploy cross-channel solutions that can help companies drive repeat business, customer retention and advocacy.”