HP brings the power of analytics to IT service desk

BANGALORE, INDIA: HP announced big data enhancements to HP Service Anywhere, the Software-as-a-Service (SaaS) IT service management (ITSM) solution.

“Applying real-time data analysis to the service desk through HP Service Anywhere adds tremendous insight and value to help IT teams in SMEs or enterprises support complex user needs, process incidents faster, reduce tickets and deliver high-quality services,” said Saurabh Saxena, Country Director-India, HP Software.

Now embedded with HP Haven, HP Service Anywhere will empower IT professionals with a better understanding of end user needs, enabling the delivery of a high quality of service and faster resolution to issues for an improved customer experience.

Some of the new capabilities are:

• Embedded big data powered by Haven technology for natural search, ubiquitous knowledge delivery and trend analytics making 100% of relevant business data available for better decision making
• Social IT Management which captures organizational insight in business context that can be used by agents and end users to find better answers, faster
• Big data powered surveys, an enhanced portal, optimized live support, and a new ideation module, promoting collaborative work environments with IT
• Immersive asset management to help IT optimize control in areas including searching and reporting.
• Fresh, modern and engaging platform and interface built for IT service management