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How Prosodie-Capgemini enhanced WebRTC for customers?

The company has deployed Oracle Communications WebRTC Session Controller to help launch new service for voice calling in the browser

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Sonal Desai
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MUMBAI, INDIA: Prosodie-Capgemini, a France-based service provider and subsidiary of Capgemini specializing in customized call centers, enhancing its Web Real Time Communications (WebRTC) offering.

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It is launching a new service for voice calling in the browser, and was therefore, looking for a solution help ensure security and communications reliability when it launches product offers.

The WebRTC (Web Real-Time Communications) standard has transformed communications in the browser. It enables both browser-to-browser and native mobile application capabilities such as voice calling, video chat, and peer-to-peer data sharing, opening a new platform for enterprises and service providers to develop additional product offers for customers.

Prosodie-Capgemini recognized the opportunity in WebRTC as well as the challenges in connectivity, security, and control that it can present.

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To meet those challenges, the company selected Oracle Communications WebRTC Session Controller because the product offers a software development kit (SDK) to accelerate application development and interoperability between any WebRTC device and any Session Initiation Protocol (SIP) network. It also gives the service provider carrier-grade availability and performance as well as advanced security with authentication, encryption, and attack mitigation for any WebRTC-based product.

Armed with the new solution, the Capegemini subsidiary plans to launch Service as the first offers to give customers innovative options for front-office services.

Erwan Le Duff, COO, Prosodie-Capgemini, said, "The Oracle product has already helped us launch our first service—Odigo WebCall, which enables voice calls in the browser. With this service, our enterprise customers such as Air Liquide ALEHOS, which has already adopted it, now have the potential to deliver the targeted, timely assistance that consumers need without leaving the browser, which yield a better experience and increased satisfaction."

"People are constantly online, rapidly moving from device to device, but are demanding a totally seamless experience-whether they are buying skis online and need advice, or approving transactions for work," said Doug Suriano, Senior Vice President and General Manager, Oracle Communications.

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