How Kingfisher Airlines will fight eCommerce fraud

MOUNTAIN VIEW, UNITED STATES: CyberSource Ltd., the U.K.-based subsidiary of CyberSource Corporation, has announced that its Decision Manager global fraud management portal as well as its performance monitoring service have been selected by Kingfisher Airlines to fight eCommerce fraud.

The Mumbai-based Kingfisher Airlines connects 70 cities and operates over 425 flights a day.

A single connection to CyberSource links Kingfisher Airlines to the fraud portal. The CyberSource system applies over 150 global validation tests, including a multi-merchant transaction history model, against inbound eCommerce bookings. Then, applying business rules set by the airline, the system automatically makes a decision to accept, reject or mark transactions for further review.

As part of the performance monitoring service, CyberSource experts are helping Kingfisher Airlines design and configure its order screening strategies and processes. Following implementation, CyberSource fraud analysts will monitor business performance and work with Kingfisher Airlines to tune rules, systems, and processes to optimise results.

Sourav Sinha, CIO at Kingfisher Airlines, commented, "With the threat of online fraud in our industry, we needed a reliable solution to not only help reduce fraud levels but also to minimize our reliance on manual review. We found CyberSource to have the most complete risk management solution for the airline industry."

Dr Akif Khan, head of client and technical services at CyberSource Ltd., said, "Our experience in the airline industry generally and the Indian market specifically positions us to recommend appropriate risk screening strategies and processes to Kingfisher Airlines. By using our robust solution, the airline's customers can benefit from a faster, more efficient online booking service."