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How Infosys leveraged platform and services strategy?

Varied technologies and strategies including combination of platform and services has proved to be a fertile ground for the growth of Infosys

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Sonal Desai
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Sonal Desai

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MUMBAI, INDIA: As Infosys declared a very successful Q22015 today, two strategies came to the forefront.

One SMAC and digital, and the second platform and services.

The company which re-structured its organization and made strategic acquisitions to further its platform and services strategy, saw the dividends of the investments pay-off.

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As Vishal Sikka, CEO & MD, Infosys, put it, “We are experiencing a once-in-a-generation opportunity for a services company to help businesses maximize their potential with technology. From automation and AI helping to simplify and enable existing landscapes as well as build intelligent systems that  help  us  solve  our  most  complex  emerging  problems,  to education  and design helping us to rethink the human experience and helping uncover our most important horizons, a great services organization can truly partner with and amplify businesses.”

According to Sikka, Infosys is taking steps towards becoming such a services organization, and “I am encouraged by our progress.”

Consider the following strategies and the business outcomes for their customers.

In a bid to strengthen its services offerings in the AI, devops, APIs, cloud, automation-into our traditional engagements in application maintenance, testing and BPO, Infosys launched AiKiDo on  August  20,  comprising  three  enhanced  service  offerings  in Knowledge-Based IT (KBIT), Platforms, and Design Thinking .

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Zero Distance initiative: Focused  on  fostering  a  culture  of  innovation  and  bringing  value  to  each  project, there are more than 5,600 projects in the Zero Distance program and more than 1,700 of these innovations have been discussed with clients.

A  large  European  turbo-machinery  company  engaged  with Infosys in  a  complex  computational  geometry  project to  develop critical  applications  for designing,  rendering, and generating  manufacturing  data  to  reduce  cycle  and  effort  by  40 percent, and  minimize errors.

In it communiqué to the Bombay Stock Exchange, Infosys said, “We  also led  a  transformational  project  for  a  large  Canadian  oil  and  gas  operator  to  design  a  system  for assignment  of  shipper  nominated  oil  commodities  to  routes  on  client  networks involving  knowledge  of mathematical models and operations research techniques for optimal cost, quality of delivery and operational efficiency of volumetric engines. This resulted in reduction of costs by 20 percent and increase in overall time efficiency.”

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Do or Design Thinking: Infosys has more than 117 Design Thinking engagements with clients, and more than 54,000 employees at Infosys have been immersed in Design Thinking course.

“A large bank engaged us to help  improve  the  often  stressful  customer  experience  of  buying  a  home.  Using design  thinking,  we  helped  to  focus  attention  on  the  unique  needs  of  a  mortgage  customer.  We quickly prototyped a mobile cross-channel application, which was approved for development. This entire process was completed in 3 weeks,” the company said.

In the second instance, a leading high-tech customer and partner engaged with Infosys to help bring a design-thinking mindset and culture to key business functions within their company.

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By conducting design thinking workshops, the ITeS major is helping  them  create  a  common  innovation  vocabulary  for  managers  and  employees,  training  their  own trainers, and accelerating their ability to apply the principles to their most important projects and challenges.

“We continue to make changes on our renew-new strategy with focus on improving client relationship management, proposal  quality  as  well  as  discipline  around  large  deals,  pipeline  and  operational  efficiencies.  At  the  same  time,  we  are  seeing  our  clients  on  a  shared  path  with  us  to  leverage  the  next-generation of services, in which software, platforms and systems amplify people,” Sikka said.

The Infosys Information Platform (IIP): has over 160 engagements to date with almost 20 in production.

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“We continue to add capabilities like Natural Language Processing to IIP.  For a leading Australian super market chain IIP  helped  derive  key  business  insights, like  Top  10  categories  of  products  by  profit  and  sales,  hourly sales trend, category wise profit contribution margin & sales variance and location wise profit & sales variance in less than four weeks,” the company said.

IIP also enabled real-time prediction for out-of-stock items for a confectionary leader in less than three weeks. “We are starting to see material productivity improvements in our delivery org, ranging from 17-50 percent of effort savings,” the company said.

A  payments  technology  firm  chose  Infosys  as  its  sole  strategic partner  for its  issuer  processing  line  of business. "We will now be its leading global technology services provider and partner to develop and sell joint go-to-market solutions leveraging our offerings in Finacle, Edge and IIP. In addition, we will be the system integrator for the client’s products and will be collaborating to implement its products for banks and financial institutions globally.

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Panaya: Baxters Food Group, a global food company headquartered in Fochabers  Scotland, chose Infosys as a strategic partner to upgrade its Oracle e-Business suite for finance, supply chain and manufacturing applications by using the Panaya platform.

Skava: The company is also seeing strong traction and a healthy pipeline for Skava with clients across geographies.

For instance two large retail customers to the latest version of the Skava platform, resulting in better performance and higher client conversion.

Last quarter, EdgeVerve Systems sustained strong momentum with 39 wins and 23 go-lives for both Finacle and Edge suite of solutions.  New offerings like Finacle Assure, Finacle Payments Bank and Finacle e -Small Finance Bank solutions have seen good traction among its clients.

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