How digital innovation will impact IT organizations and users in 2017 and beyond

|October 19, 2016 0
Image courtesy of twobee at freedigitalphotos

MUMBAI, INDIA: Gartner today revealed its top predictions for 2017 and beyond- taking into account the three fundamental effects of continued digital innovation such as experience and engagement, business innovation, and the secondary effects that result from increased digital capabilities.

“Gartner’s top strategic predictions continue to offer a provocative look at what might happen in some of the most critical areas of technology evolution. At the core of future outcomes is the notion of digital disruption, which has moved from an infrequent inconvenience to a consistent stream of change that is redefining markets and entire industries,” said Daryl Plummer, managing vice president, chief of research and Gartner Fellow.

The top 10 strategic predictions during the ongoing Gartner Symposium/ITxpo in Mumbai are:

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By 2020, 100 million consumers will shop in augmented reality

The popularity of augmented reality (AR) applications, such as Pokémon GO, will help bring AR into the mainstream, prompting more retailers to incorporate it into the shopping experience. As mobile device usage becomes an ingrained behavior, using AR applications to layer digital information — text, images, video and audio — on top of the physical world, represents one such route to deeper engagement, both in-store and in other locations.

By 2020, 30 percent of web browsing sessions will be done without a screen

New audio-centric technologies, such as Google Home and Amazon’s Echo, are making access to dialogue-based information ubiquitous and spawning new platforms based on “voice-first” interactions. By eliminating the need to use ones’ hands and eyes for browsing, vocal interactions extend the utility of web sessions to contexts such as driving, cooking, walking, socializing, exercising and operating machinery.

By 2019, 20 percent of brands will abandon their mobile apps

Many brands are finding that the level of adoption, customer engagement and return on investment (ROI) delivered by their mobile applications are significantly less than the expectations that underpinned their app investment. Many companies will evaluate these experiences against their under-performing applications and opt to reduce their losses by allowing their apps to expire.

By 2020, algorithms will positively alter the behavior of more than 1 billion global workers global workers

Human beings tend to be emotionally charged and factually drained, causing them to be irrational. Contextualization algorithms can positively alter that behavior by augmenting their intelligence with the large collective memory bank containing knowledge that has been socialized and put to the test. This will help workers “remember” anything or be informed of just-in-time knowledge that they have never even experienced, leaving them to objectively complete the task at hand but also to better appreciate life as it unveils.

By 2022, a blockchain-based business will be worth $10 billion

Blockchain technology is established as the next revolution in transaction recording. While blockchain development is still immature, it is attracting product and capital investment.

By 2021, 20 percent of all activities an individual engages in will involve at least one the top-seven digital giants.

The current top-seven digital giants by revenue and market capitalization are Google, Apple, Facebook, Amazon, Baidu, Alibaba and Tencent. Mobile apps, payment, smart agents (e.g., Amazon Alexa), and digital ecosystems (e.g., Apple HomeKit, WeChat Utility and City Services) will make the digital giants part of many of the activities we do.

Through 2019, every $1 enterprises invest in innovation will require an additional $7 in core execution

For many enterprises, adopting a bimodal IT style to jump-start innovation has been a priority and critical first step. Designing, implementing, integrating, operationalizing and managing the ideated solution can be significantly more than the initial innovation costs. Thus, Gartner anticipates that for every $1 spent on the digital innovation/ideation phase, enterprises will spend on average $7 for deploying the solution.

Through 2020, IoT will increase data center storage demand by less than 3 percent

The Internet of Things (IoT) has enormous potential for data generation across the roughly 21 billion endpoints expected to be in use in 2020. Of the roughly 900 exabytes worth of data center hard-disk drive (HDD) and solid-state drive (SSD) capacity forecast to ship in 2020, IoT discrete sensor storage will represent only 0.4 percent, with storage from multimedia sensors consuming another 2 percent, for a rounded total of 2.3 percent.

By 2022, IoT will save consumers and businesses $1 trillion a year in maintenance, services and consumables

The IoT holds enormous promise in reducing the cost of maintenance and consumables. This could be an inexpensive monitoring system based on simple sensors that report defining characteristics to analytical servers. The analytics are used to spot patterns in the fleet data, and recommend maintenance based on actual usage and condition, not based on elapsed time or estimated condition.

By 2020, 40 percent of employees can cut their healthcare costs by wearing a fitness tracker

Companies will increasingly appoint fitness program managers to work closely with human resource leaders to include fitness trackers in wellness programs as part of a broader employee engagement initiative. Healthcare providers can save lives and downstream costs by acting on the data from wearable fitness trackers that show health risks to the user.

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