Helpchat Android app, to personally assist users

NEW DELHI, INDIA: Akosha, an online complaints redressal company, is now Helpchat, a messenger based personal assistant platform which will help people get things done.

Helpchat is available as an app on the Android store. “We’re here to end the biggest battle of our daily lives—the one against tasks,” says Ankur Singla, CEO & Founder, HelpChat.

“We started as a complaint platform, but as more people started using our service, the nature of queries changed and we realised that people were seeking all kinds of help.”

Akosha entered into an elaborate repositioning exercise with the Mumbai based agencies Ogilvy & Mather and Open Design. To pin down the ‘big itch’ around which the service would revolve, the team mapped the customers’ needs and queries, which in turn revealed a major theme of our world today: people are drowning in tasks and are constantly looking for help.

Helpchat provides priority access to large brands, including major players like Aircel, Voltas, Eureka Forbes, MakeMyTrip, Bookmyshow, Oyo Rooms, HDFC Life and Spice Mobiles.

More than 100 local businesses in Bangalore (Kormangala and Indiranagar) across categories like grocery, fitness, laundry and beauty are using this app to help their customers.

Helpchat is completely free for users. To answer the customer’s queries, Helpchat has built a team of 600+ experts.