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HCL-HP enter into strategic partnership

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CIOL Bureau
New Update

NEW DELHI: HCL Technologies and Hewlett-Packard today announced a strategic partnership for implementing EnsureIT, an IT and management program resulting in assured IT performance for HCL Technologies’ BPO division.

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Launching the solution, Ranjit Narasimhan, President and CEO of HCL BPO said that the company as constantly looking for ways to optimize end-user satisfaction.

“The partnership with HP has made it possible for us to leverage our infrastructure better so as to maximize utilization, performance and improve response time,” he said.

“As part of the partnership agreement, HCL BPO has deployed the entire suite of HP OpenView products to create service offerings for our customers. It has demonstrated a stringent commitment to international benchmarks of IT service management including ITIL and ISO 20000,” Narasimhan further said.

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With EnsureIT, HCL BPO will be the first company in India to successfully deploy the ITIL-based management solution; uniquely positioning it to expand its service offerings to its global customers for all of its facilities spread over eight geographies with a workforce of 11, 000 employees. The company aims to leverage EnsureIT as he single point of contact for end-user management, which will harness 400-plus servers and network infrastructure at HCL BPO.

Speaking on the occasion, T Srinivasan, country manager of HP Software, HP India Sales, said that his company was pleased to partner with HCL-BPO – a flagship customer in the ITES Space.

“EnsureIT, the IT management program powered by HP, addresses the entire spectrum of infrastructure management for today’s dynamic BPO organizations. Beginning with process orientation, component monitoring, and reduction of response time, this comprehensive service offering scales all the way up to addressing complex change management requirements,” he added.

The business needs being addressed by the EnsureIT include, proactive monitoring of all infrastructure components, quick restoration of service in case of downtime, SLA (Service Level Agreement) driven quality of service, impact on revenue and real-time information alerts to all stakeholders through multiple channels including email, and SMS.

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