Gulf Air outsources revenue recovery services to Kale

HYDERABAD: Kale Consultants Ltd has announced that it had won a contract from Gulf Air for providing revenue recovery services through Kale MPS (Managed Process Services), on an outsourced basis. Kale MPS will enable the airline to recover revenue losses without any capital expenditure, thus, adding directly to its bottom-line.

According to the company, using its exhaustive audit tools, Kale MPS will provide Gulf Air with end-to-end revenue recovery services - from identifying revenue leakages arising out of errors in ticketing and incorrect application of fares and rules to generation of debit notes on the agents.

Kale president Ashish Malhotra commented, "We are happy to partner with Gulf Air and look forward to a mutually rewarding relationship. Kale MPS will help Gulf Air to not only recover lost revenue and ensure accurate revenues from sales but will also offer outsourced revenue recovery and protection services. Gulf Air in recent times has been using the IT tool to enhance their profitability and cater to the changing competitive and dynamic environment. The partnership with Kale will further add to its profitability and increase service levels and quality of processes.”

"Cost cutting, stricter fiscal discipline and more efficient business processes are all part of the greater restructuring strategy implemented to reposition Gulf Air as a world class commercially viable airline. Our decision to contract Kale to manage our revenue recovery services is part of this restructuring strategy," said VP of finance at Gulf Air Ahmed Hammadi.