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Greater demand for VoIP monitoring solutions

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CIOL Bureau
New Update

MUMBAI: Enterprises are placing greater emphasis on the monitoring and management of their voice over Internet protocol (VoIP) applications as VoIP emerges as an integral part of modern day business, consulting firm Frost & Sullivan said today.

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As service providers and carriers (SP&C) strive to ensure that their services are comparable to competitive public switched telephone networks (PSTN) offerings, concerns over the quality and performance of VoIP networks are driving greater uptake of VoIP monitoring solutions among SP&Cs as well as business enterprises, F&S said in a statement released here.

An F&S new analysis, World VoIP Monitoring Solution Markets, reveals that the revenue in this industry totalled $50.7 million in 2004 and projects to reach $297.1 million in 2011.

The major benefit for service providers in using VoIP monitoring is being able to honour their quality and service commitments of their customers.

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The deployment of a VoIP monitoring solution enables them to offer service level agreements (SLAs) to their customers and compete on a quality platform rather than on price. Failure to meet SLAs would attract stiff SLA penalties and cause a serious loss of customers to competitors.

"With enterprises looking to cut costs and service providers and carriers aiming to exploit the VoIP market opportunity, there has been tremendous growth in the deployment of VoIP," explained Jessy Cavazos, program manager with F&S. "While this is likely to translate into greater demand for VoIP monitoring solutions, existing end-users are also expected to demand advanced functionality, thereby driving vendor revenues."

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