Gnani.ai and transcosmos Inc. partners to deliver conversational AI

Gnani.ai, a voice-AI-led omnichannel customer service automation space, announced a strategic partnership with transcosmos, Inc., a US-based BPO and the contact center industry. The companies plan to use each other’s technology and business strengths to provide optimal services for customers.

The partnership agreement will also enable customer-centric businesses in North America to rapidly adopt digital and automation technologies. It will also offer AI-based customer experience for nurturing customer journeys through contact center operations.

“Customer-focused businesses are today turning towards conversational AI-based solutions to transform customer service eco-system to give them a competitive edge,” said Shin Nagakura, chairman, transcosmos Inc. and CEO, transcosmos America, Inc.

Whilst Gnani.ai is expected to benefit enormously from transcosmos Inc.’s vast network and clientele, Gnani.ai’s Conversational AI automation suite will be a welcome addition to the contact center offerings of transcosmos Inc.

“The era of automation-led new age CX is here to stay for long. We sincerely thank the entire leadership team for this opportunity to jointly build cutting-edge digitization and automation products for the clientele,” said Ganesh Gopalan, co-founder and CEO, Gnani.ai.

Against the backdrop of a fragmented customer experience and a manifold increase in demand for automation technologies, solutions such as Voice Assistants and Voice Biometrics have become the true liberators in this sector. Voice-AI-based automation offers multiple benefits which include better resource management, revenue enhancement, and traditional budgets.