Firstsource wins NOA award

LONDON, UK: Firstsource Solutions, a provider of business process outsourcing (BPO) services, today announced that it has won the 2009 National Outsourcing Association (NOA) Award for Best Telecommunications, Utilities and High-Tech Outsourcing Project.

The award recognizes the valuable services delivered by Firstsource to a premiere telecom client. Firstsource has over 500 employees in Belfast and over 300 in Mumbai for this client. This is the fourth consecutive NOA award for Firstsource, said a press release.

Firstsource provides a range of services to this client including inbound customer services from Belfast and email responses, webchat, white mail, credit administration and a range of back office services from Mumbai for contract consumers and small businesses.

Firstsource won this award for its innovative approach to deliver customer service, cutting Average Handling Time (AHT), and establishing a customer insight programme.

“We are very proud to have won this prestigious award, that recognizes Firstsource’s expertise in the telecom sector.” commented Matthew Vallance, president of Telecoms & Media and Financial Services.

He added that their telecom business accounted for approximately 35 per cent of our global revenues and they provided a wide range of services from inbound customer services and support to technical provisioning from the UK, India, Argentina and the Philippines. The award is also an acknowledgement of the hard work and dedication of our employees.

Firstsource has been recognized as one of the leading investors in the UK, having won the UK Trade & Investment India Business Awards Investor of the Year accolade, the release added.