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Guarantee-special

They are promising performance. They are offering a guarantee. They are linking their pay-cheques to their report-cards. And they have a new nick name - partners. 'Assurance' is no more just another word in their sales brochure. Apparently, it has turned into a metric-driven factor that is now the highlight of all SLAs, and the word around which a service contract revolves. Looks like the vendor around you has done a new make-over. This special checks out their new wardrobe.

•Guarantees, sharing customer’s profit and loss, result-based payments, partnership models, promises woven tight into contracts, wagering deals on performance, direct revenue correlation and a lot more. It’s a new wardrobe altogether at your vendors side. And it’s haute couture!
•No matter how attractive it sounds, the ‘too good to be true’ factor can not be overlooked. Is it just another marketing gimmick? Is it really going to help a customer? Some objective questions and some hard answers on Guarantee-based services

Gordon Brooks, President and CEO, Symphony Services

Gordon Brooks, President and CEO, Symphony Services on how Symphony is attempting the new business model of ‘Outcome Certainty'

Amar Karvir, Vice President, MindTree Ltd

Amar Karvir, Vice President, MindTree Ltd on the impact of outcome-based pricing/service approach on MindTree, its customers, delivery, business, financials, and future

Hari Haran, President, Persistent Inc

Hari Haran, President, Persistent Inc on how Persistent’s collaborative business / partner approach has driven a change and explored business transformation opportunities that the company says has helped it move up the value chain as well as lower customers over-all product engineering costs.