Digital Fuel, now at Global Crossing's core

CALIFORNIA: Digital Fuel, a player in On-Demand IT Cost Visibility solutions, has announced that Global Crossing has put Digital Fuel’s ServiceFlow IT Cost Management and Service Level Management applications to work as a core business application to reduce service costs, drive efficiencies, and help ensure world-class delivery times for its service portfolio.

A press release adds that using ServiceFlow, Global Crossing has improved tracking for a number of its telecommunications services by merging financial data from numerous sources into a single business application that automatically aggregates margin and cost information tied back to specific services.

“ServiceFlow is not intended to replace Business Intelligence, data warehousing or reporting tools. Instead, we find it to be a powerful augmentation to those tools,” said Tim Hallowell, chief architect for Global Crossing. “We use ServiceFlow for three purposes: to analyze revenue, costs and margins for our services; to measure service performance; and to better manage our end-to-end service delivery cycle. In so doing, ServiceFlow helps us continually improve our services, our cost to serve, our profitability, and our customer satisfaction.”

Global Crossing is an IP solutions provider, offering voice, data and video services to 40 percent of the Fortune 500 as well as to 700 carriers, mobile operators and ISPs around the globe. With operations on six continents, Global Crossing uses an advanced service delivery model to bundle its products into comprehensive, integrated solutions. With ServiceFlow, Global Crossing can analyze costs and margins associated with the delivery of each solution to improve efficiency and accurately distribute charges based on automated cost allocations, says the company.