BOISE, IDAHO: Kayako, vendor of help desk software, CRM and live chat software solutions has announced the immediate availability of free, perpetual and unlimited licenses for their entire line-up of help desk solutions for charities and open source software projects.

"We have been helping organizations and teams cut their costs by making their customer service more efficient and enabling them to offer easy-to-use self-help resources to their own customers," said Jamie Edwards, operations manager at Kayako.

"We would hate to think that price is a barrier to entry for these organizations wanting and needing to cut down on their operating costs, which is why we are giving away our help desk software," added Edwards.

John Smart, IT director of the American Motorcyclist Association said of the offer that "the AMA is currently facing many of the same struggles which private industry IT departments are seeing today, because we struggle everyday to control our support costs are putting a World Class support solution in the hands of those who would otherwise consider this option as unthinkable, within their current budget."

The free license on offer is perpetual and comes with twelve months of technical support. Eligible organizations are also entitled to receive any number of free licenses of Kayako's supplementary add-on products, such as KayakoMobile, a help desk management client for mobile devices, added the release.

The offer is also available to established open source projects. "We feel strongly about the undervalued contribution open-source developers are making to the progression of technology and software, which is why we are offering to give something back," said Edwards.