Commonwealth Bank of Australia
Customer Size: 35000 employees
Organization Profile
The Commonwealth Bank of Australia (CBA), which serves the banking needs of more than 10 million customers, provides loans, checking and savings accounts, and other financial services.
Business Situation
CBA employees used manual, paper-based processes and disparate database systems to gather customer information. The result was a slow, inefficient system that led to long customer lines.
Solution
CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework. The integrated system automates workflow and provides a complete view of a customer.
Benefits
- Ease of use
- Integrated system
- Improved workflow
- Increased efficiency
- Better customer service
Software and Services
Microsoft .NET Framework
Microsoft Windows XP Professional
Vertical Industries
Consumer Finance
Country/Region
Australia
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