Getting started

How do we initiate the process of ITSM? The ITIL has enlisted a framework for each of the IT Service Delivery and Service Support areas in a five-phase model. This model helps you ask the right questions before actually implementing ITSM in your organization, and guides you through subsequent steps, too.

The ITSM implementation framework encompasses:

• Assessment: Kick off the process by determining the current state of IT management in your organization, and also begin to collect and understand the metrics for the future desired state.
• Architect and Design: This stage sees the creation of a matured design for the future desired state.
• Planning: Brainstorm to arrive at feasible plans necessary to achieve the future desired state in a phased evolutionary manner.
• Implementation: Implement and deploy the plans within IT and across the enterprise to achieve the future desired state
• Support: Manage, maintain and improve the future desired state being able to adaptively integrate enhancements as required.