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Today, when business success depends on a well-run IT infrastructure, your ability to manage IT services is being put to the highest test. You must deliver maximum value while tightly controlling costs.

Business and IT unite. HP IT Service Management (ITSM) combines powerful HP OpenView software with years of experience to transform your IT into a real business and competitive differentiator. See how HP IT Service Management solutions bring people, processes, and technology together to capitalize on change...

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ITSM for 4000 people in 11 months
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  HP OpenView ITSM solution
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What?

Lately IT organizations have been focusing greatly on the strong links between IT and its underlying business units. Service- or process-centric approach, with the customer ruling, is indicative of this trend.

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Why?

Managing IT without guidelines is like madness not having even a method to follow! ITSM provides for a complete set of instructions on how to manage IT services better.

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How?

How do we initiate the process of ITSM? The ITIL has enlisted a framework for each of the IT Service Delivery and Service Support areas in a five-phase model.

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Benefits

ITSM leads to:

  • Improved quality of service
  • Improved efficiency
  • Reduction in operation costs
  • Motivated staff
  • IT alignment with business needs