BANGALORE:
24/7 Customer has tied-up with LivePerson Inc., a provider of online
conversion solutions to support and manage all online customer interactions,
including live chat, email and self-service/knowledge database.
24/7 Customer will integrate LivePerson's Timpani platform with its customer
lifecycle management framework, to deliver all online customer interaction.
Timpani, is a fully integrated multi-channel communication solution that
facilitates real-time sales, customer service and marketing.
Brian J Bingham, director, Global CRM and Customer Care BPO Research, IDC, said,
"This partnership represents the next logical step in the evolution of
engagement marketing. By combining LivePerson's proven online conversion
solutions with the on-demand expertise of 24/7 Customer in Customer Lifecycle
Management and business process outsourcing, the companies now offer a scalable
on-demand solution for increasing online sales and brand loyalty."
PV Kannan, co-founder and CEO, 24/7 Customer, said, "We will provide an
innovative, multi-channel solution that combines on-demand analytics with the
power of engagement marketing delivered through our multi-shore contact service
centers. The result is a powerful solution that will enhance end customer
experience, improve conversion rates and customer loyalty for our clients."
"This partnership leverages the customer lifecycle management expertise of 24/7
Customer and the power of our Timpani platform to engage the right customer with
the right communications channel at the right time," said Robert LoCascio,
chairman and chief executive officer of LivePerson.
© CyberMedia News
24/7 Customer ties-up with LivePerson
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