CSG DISHed out billing contract extension

ENGLEWOOD: CSG Systems International, Inc, a provider of customer interaction management and billing solutions, has entered into a new multi-year agreement for DISH’s nearly 14 million customers that includes a three-year commitment for customer care and billing services through December 31, 2012, and a five-year commitment for print and mail services through December 31, 2014.

The agreement also includes an option to extend these services through December 31, 2015, and migrate to CSG’s next generation ACP platform, which currently supports CSG’s other 32 million plus customer accounts processed today.

“We are pleased to have earned the right to continue to provide business critical services to DISH into the future,” said Peter Kalan, president and chief executive officer of CSG Systems. “We understand and support DISH’s needs to provide a superior customer experience. We will continue to invest in our people, our products and our relationship so that we can help DISH achieve its longer-term business objectives.”