CSC offers Unified Communications as a service

BANGALORE, INDIA: CSC has announced a Unified Communications as a Service (UCaaS) offering based on Cisco's collaboration portfolio. This offering is the latest standard managed service an addition to CSC unified communications and collaboration (UCC) solutions suite.

Developed in close collaboration with Cisco, and complemented by CSC multi-platform integration, CSC first UCaaS solution enhances clients productivity and accelerates business processes and decision making while lowering costs.

UCaaS builds on CSC's existing capability to provide custom, outsourced UCC solutions, serving as an underlying platform for the full range of collaboration capabilities and services offering clients communication and collaboration flexibility as their businesses grow and change.

The hosted unified communications service allows businesses to bring converged voice, mobile and data services to every desktop in their organization. Companies that are tightly managing their capital expenditure will be able to take a first step into converged communications by consuming their telephony, voicemail, conferencing and unified messaging technologies on a utility-based, per-user pricing model.

CSC is providing this newly launched managed service to clients globally via its unified communications service center. Leveraging a flexible service delivery model, CSC can accommodate customer premises-based, CSC-hosted and hybrid deployments. CSC will also provide all hardware and software as part of the service or will manage customer-owned equipment. Regardless of delivery model, services are supported at a per-seat, per-month fee and receive standard solution design and 24x7 support globally.

UCaaS builds on CSC's rich heritage of providing world class telephony and integration solutions to its clients across industry verticals. Presently, CSC is using UCaaS internally at two major CSC customer call centers. Additionally, CSC has deployed its UCaaS solution as the core voice and collaboration platform for federal government and financial industry clients and has launched paid pilots with clients in the manufacturing, aerospace and defense, chemical, energy and natural resources (CENR) verticals.

 Jason Cory, VP, Global Network Services and Solutions, CSC said, “CSC UCaaS offering delivers to our clients a cost-effective, flexible and responsive suite of UC capabilities,”

“ Coupling CSC legacy of managed and outsourced UC services with Cisco Unified Communications platform allows our clients to enjoy optimized organizational communication and business process integration driving competitive advantage, added Joe Burton, VP and CTO, Cisco Voice Technology Group.