Convergys expands HR BPO centres in APAC  

CINCINNATI: Convergys

Corporation, a provider of customer care, human resources, and billing

services, has announced the continued expansion of its Human Resources Business

Process Outsourcing (HR BPO) business in the Asia Pacific region.






Convergys has added to its global HR BPO capacity by opening new or expanding
existing service centres in Kuala Lumpur, Malaysia; Bangalore; Dalian in China

and Singapore.






These service centres provide HR business process outsourcing (BPO) services to
more than 150 global and regional Convergys clients, the company said in a

statement.






"Asia Pacific has garnered a strong reputation as an offshoring location of
choice, and having these service centres is an important step in the expansion

of Convergys' presence in this rapidly growing market," said Nalin Singh,

vice president and managing director of Asia Pacific Operations for Convergys.

"As part of our strategic expansion efforts, we operate in high-tech

locations with a highly skilled talent pool to grow our client base and meet the

needs of our clients. Convergys is committed to the Asia Pacific region and we

are leveraging the local expertise of our service centres to benefit our clients

worldwide."






Convergys' Asia Pacific service centres provide a broad scope of HR BPO services
such as benefits and leave administration, learning and performance management,

recruiting and staffing administration, and payroll administration for clients

from multiple industries including finance and retail.






These service centres add to Convergys' existing Asia Pacific presence, which
includes 16 offices and over 17,500 employees, and provides the needed

infrastructure for the continued growth of HR BPO services in the region.






Convergys also recently announced the opening of its Budapest, Hungary, service
centre, bringing the total number of Convergys' HR BPO service centres to 12

worldwide.






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