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  INTRODUCTION
With a vision to grow faster and scale higher, Indian small and medium businesses (SMBs) are looking at adopting IT in a big way. A majority of SMBs are as IT-enabled as an enterprise. The IT needs of SMBs are no different from large enterprises. Even as they are grow seeing robust growth - from being called a SMB to an enterprise - they are on the same wave of addressing the pain points as larger enterprises do. The common pain points all SMBs talk about is to accelerate the business growth making use of right technologies that is cost effective and lowers risks. They do not want to deal with complexities as they feel IT environment is too expensive to manage and maintain. CIOL brings to you a special coverage of views and opinions from vendors and end-users, who share their views and opinions on the SMB pain pints. While leading vendors talk about their offerings to the SMBs to address the pain points, a couple of customers have shared their experiences in the pain points they faced and how it was addressed.

• A peek into the SMB territory
Unlike large enterprises, SMBs refrain from spending big and do not want to deal with complexities and complications that appear in the process of deployment and operations. They look for cost effective solutions that can be deployed and managed easily.

• IT infrastructure updation, a major pain point for SMBs
SMBs are often hampered by lack of resources and IT infrastructure to scale up their business with operational efficiency and better performance. The difficulties also lie in finding quality manpower in handling the respective departments, especially the IT.

Durgadutt Nedungadi, Director – Marketing & Alliances, Technology Solutions Group, HP• Growing businesses do not want to deal with complexities
They look at technologies delivering the same business needs at affordable costs

Pramodh Menon, Senior Vice President, South and Sri Lanka, Cisco• Cisco's Easy Lease program reduces financial risks for SMBs
The company has recently unveiled a multi-pronged strategic roadmap focusing on customised SMB products/solutions

Sunanda Bang, IT head of DTPL• Lack of IT awareness demands additional investment
Internet penetration has enabled Dhoot Transmission to have global access, which helped in scaling up its business

Sanjay Singh, Director (SMB), Nortel Networks, India

• SMBs prefer customized products
Nortel's offerings are simple, scalable and affordable

• IT helps functional aspects of the company in a big way
The biggest and most serious concern of any SME is the Licensing policy of all the software companies

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