With the companies trying to co-relate information in order to enhance efficiency at minimal cost, interaction between multiple consoles and multiple management areas has become the need of the hour. And this business need is the driver behind Integration of IT assets. As companies are resorting to consolidation of their IT assets to erase the borders between information islands, the quest is on for a single management console. The special makes a critical assessment of this integration exercise

• AON for Applications Related Functions
• Horizontal Integration: A new architecture for customer contact
• Macmillan case
• Godrej Case Study