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The Indian BPO industry has sauntered into its youth, full of promise and potential. But the coming of age was not without its share of lessons, challenges and issues.

However, for the industry, there were no problems; only learning curves. Efficiency, productivity, attrition and absenteeism, better service and operational excellence is just some of the areas where the industry has been flexing all its power and attention to grow and evolve.

Growing competition from other offshore/ near shore BPO destinations that are emerging as viable options for BPO delivery centers (e.g., Philippines, Eastern Europe, Latin America, and China) too have started attacking the Indian BPO vanguards. Add to that are lessons on adverse currency movements and wage inflation leading to pressure on the operating margins of providers.

This is what June´s Flavour is all about: BPO - Past, Present and Future.

 Down the memory lane
It was only in the last decade that outsourcing bloomed to glory in India. From the initial days the industry has now achieved remarkable depth

 A journey of challenges
Indian BPO industry coming of age was not without its share of lessons, challenges and issues. But the road to better value and impactful innovations has just flagged off

 BPO: What's hot?
The industry is going through some interesting and action-packed time and it only signals the adrenaline that will continue to race up further

 BPO: Some present travails
It has rightfully achieved the wisdom, maturity and power that come with growing from a sapling to a well-rooted tree. But there are many storms and seasons that this blossoming and strong tree will have to weather as it heads further for the skies.

 BPO: Coming of the age
With current commotion and challenges abound, future of Indian BPO still looks brighter.

 BPO: New differentiators
Pramod Bhasin talks of challenges and key issues facing the BPO sector.