BANGALORE: Indo-Fuji Information Technologies Private Limited has launched its latest software product, Intelligent Help Desk, at BangaloreIT.com. The Intelligent Helpdesk is an software product module which can be integrated on the Enterprise Network to enable users to register problems to a centralized database server and resolve the issues through knowledge base.

With the Intelligent Helpdesk companies can execute complete audit trails of what actions were taken and by whom, prioritize and categorize jobs, manage support contracts by expiry date and number of new jobs, track hours and cost spent, maintain customer contact.

The solution can be used by varied sectors and is targeted at small and medium networks. The intelligent Help Desk will enable Automotive Industries, Information Technology, Publishing, Retail, Mobile Communication, Manufacturing, Banking, Finance, call centers, airlines, hospitals and Insurance etc.

Indo- Fuji Information Technologies, CEO and Managing Director, KG Suresh, said, "Intelligent Help Desk gives a complete view of what’s going on in your enterprise network and how it’s impacting your business. Unlike other solutions, it provides the features any organization needs without the undue complexity and learning curve issues associated with most solutions. With this comprehensive and easy-to-follow information, you can keep your IT system in close alignment with your business strategies and goals, giving you a competitive edge. The reduction of system management and support costs made possible by Help Desk will help reduce a company’s Total Cost Operation immensely."