New Delhi: India is experiencing an IT boom but in Information Technology Service Management (ITSM) we are preparing to take off. According to Aidan Lawes, Chief Executive Officer, IT service Management Forum, ITSM is not a new concept but India is just staring. “ITSM is a way of companies aligning their business process. It is a set of process involving people and tools showing the value of IT. Here IT becomes a service center,” Lawes said.

ITSM solution enables monitoring of complete IT landscape, to define and schedule tasks and jobs and prioritize them to run automatic routines and to control the fulfillment of tasks and jobs. This is all based on best practices provided by the IT Infrastructure Library.

Lawes said that by improving IT processes across technology areas, IT organizations are able to better manage all tasks and requirements. “As organisations are becoming more and more dependent on IT to support their core business. The demand for high quality and cost effective IT services is increasing. CIOs face increasing pressure to improve SLA, reduce costs and improve customer satisfaction”, Lawes said.

IT Service Management (ITSM) is based on ITIL. He said that the adoption of ITSM disciplines and processes would facilitate a continuous improvement in the quality of IT services aimed at achieving and maintaining best value while remaining in line with business requirements.

“HP is initiating this process in the country. Our proven service management expertise has helped establish successful service management solutions in companies around the world,” said Annemarie Riga, Marketing Manager, HP services and solutions Marketing Technology Group Asia Pacific and Japan.

HP had recently organised a session on ITSM, which was attended by companies from all segments including the government departments.

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