BANGALORE: Computer Associates International has announced plans to expand the scope of its Global Technology Support Center (GTSC) in Chennai.

The GTSC, which was supporting CA's storage management customers for BrightStor ARCserve worldwide, will now extend the scope of its support to the eTrust range of CA's security management products out of Chennai. The center is also expanding into Level 2 technology support and moving to a 24x7 mode of operation. In addition, CA will also ramp up its people strength by expanding to over 200 by the end of the year 2003.

'We are upbeat about our operations in India. The GTSC in Chennai has established itself as an integral part of CA's customer support operations worldwide. Today, we have grown past the initial products that we supported out of India and have moved on to cover additional products,' said Douglas Milligan, Head - Global Technology Support Center, Computer Associates International. 'Further the Chennai center has gone beyond pure technology support into advanced areas of Level 2 support and Quality Assurance which is an outstanding achievement,' he added.

The GTSC is today supporting CA's worldwide channel clients for its storage and security management products. The geographies covered include North America, Canada, UK, Scandinavian countries & South Africa.

CA's Global Technology Support center in Chennai at present is supported by 120 technology experts who work on technologies like SAN support, Clustering, Disaster Recovery, providing complex OS support and have expertise on all major platforms like Windows, NT, Unix, Linux and Solaris.