Priya Padmanabhan
BANGALORE: Although the BPO sector in India is barely a few years old or in the toddler stage, it is already facing a mid-life crisis, quipped NASSCOM president, Kiran Karnik. "The industry clocked revenues of over $6 billion last year. But the industry is only doing one-tenth of what is outsourcable."
He said that the focus of the ITES-BPO summit would be to identify issues and constraints which may be on the supply side, He touched upon ome of the isssues that NASSCOM is tackling on the supply-side such as NASSCOM's assessment and certification program and also working with academic institutions and the government to see that changes are effected at the school level especially in areas like language and computer skills.
Pramod Bhasin, president and CEO, Genpact took a more serious view on education and warned of competition from countries like China. "Other countries are competing for this business with infrastructure, technology and marketing rivaling ours. We can't take it for granted that business will come or way," he said.
He added that China is planning to build 50 Harvard-like universities, which would have an impact on the industry. "We need to build hundred more IIMs and graduate more students every year. We need resources like infrastructure, education, law and order to move ahead," Bhasin said.
Stressing that education must take precedence, he said that the government and industry should work together on this. He urged companies to focus on technology and domain expertise.
Karnik said that NASSCOM was working with the Government on the STPI/SEZ scheme to ensure that taxation environment is conducive to the growth of the industry.
He also said that the association is planning an initiative called SRO (Self-Regulatory Organization) which would collect best practices in the BPO industry and would provide benchmarks akin to the CMM models that IT services companies follow. "We want companies to improve operational efficiency so that they can stay ahead of the curve," he said.
© CyberMedia News
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