"Cisco's technologies combined with Servion's expertise in the CIM domain will help organizations integrate, optimize, and simplify existing and future investments in CIM technologies by breaking physical boundaries, resulting in seamless communication, improved productivity, and enhanced customer experience," said Madhavan S, executive director, Servion Global Solutions.As a pre-requisite to this strategic relationship, Servion has achieved in quick time, accreditation as a Cisco Advanced Technology Partner (ATP), a certification in unified contact center solutions (UCCE).
"Servion's established presence and domain expertise as an end-to-end CIM solutions provider will complement Cisco's technology leadership and market presence in delivering intelligent and flexible unified communications for contact centers," said Avinash Purwar, vice president – Channels, India and SAARC, Cisco."Servion and Cisco will jointly address the Internet Protocol based contact center solutions market that merges IP telephony technology, intelligent contact management technology, and legacy contact center applications into a unified communications platform to deliver personalized and superior customer service," added Purwar
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