Compuware partners with Wipro

NEW DELHI, INDIA: Compuware Corporation and Wipro have announced a partnership to enable organizations to improve service quality by leveraging ITIL v3 and Six Sigma.

Wipro’s Business Service Analysis, Transformation and Optimization (BATON) consulting solution includes Compuware’s Vantage Service Manager, the first service management product to automate Six Sigma techniques, Compuware said in a statement.

The BATON solution helps organizations improve IT service quality by focusing on and prioritizing areas that impact the business most. By leveraging Vantage Service Manager, the partnership delivers service quality measurement and reporting to help IT baseline service level performance, quantify improvement for return on investments and sustain service quality improvement and continual measurement to ensure the effectiveness of ongoing improvement efforts.

“ITIL v3 emphasizes continual service improvement and recognizes the need for other industry accepted practices such as Six Sigma,” said Suraj Prakash, Wipro vice president, Quality Consulting Group. “Vantage Service Manager helps IT automatically collect, measure and analyze data to provide meaningful information to business and IT executives. Moreover, with Vantage’s proven Business Service Management capability, this further integrates IT with the business.”

Jamie McGuffie, Compuware senior vice president, Partner Business Development, said, “The combined offering helps IT focus on what is critical to the business and eliminates costs due to poor quality. Compuware is extremely pleased to partner with Wipro, a world leader in delivering strategic business solutions.”