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Cognizant cited leader in North America for applications outsourcing

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Soma Tah
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TEANECK, USA: Cognizant announced it was named a "Leader" in "The Forrester Wave: North American Applications Outsourcing Services, Q1 2014."

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Cognizant was among the select companies invited to participate in this Forrester Wave evaluation. The report evaluated and scored Cognizant on the basis of a comprehensive methodology across 41 criteria relating to Current Offering, Strategy, and Market Presence.

Cognizant received the highest score in the "Strategy" category that measured each service provider's overall strategy around its client value proposition and view toward the future of applications outsourcing, vision for managed outcome relationships, strategy for continuous improvement, and vision for improved delivery through the leverage of intellectual property.

Cognizant also received among the highest scores in the "Client Reference Scores" sub-category that measured customer satisfaction.

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"Cognizant, more than any other applications outsourcing supplier, blends effective account management with customer advocacy while empowering decentralized decision-making," the report stated. "Stability at the top has helped Cognizant stay the course. Cognizant is a solid fit across the spectrum of applications outsourcing services, especially for customers in North America."

"With consumer technology expectations rapidly making way into the enterprise landscape, we are helping our clients achieve higher service levels and new operational efficiencies, while building adaptable platforms for the new social and mobile enterprise," said Rajeev Mehta, CEO for IT Services at Cognizant.

"In enabling clients to balance cost, complexity and capacity more effectively, our focus is on helping them to not just "run better" by driving incremental improvements in performance, but also "run different" by laying the ground for innovation-driven growth and value creation. Staying relevant for tomorrow's marketplace requires challenging businesses today."