CMIT launches Service Center

CALIFORNIA, USA: CMIT solutions, a provider in IT professional services, announced on Monday the release of CMIT Service Center, co-managed service desk -- a simple web-interface for submitting issues and tracking progress.

CMIT Service Center’s most distinguishing feature is its direct link to CMIT Solutions’ technicians. When an issue arises, detailed information is routed directly to CMIT Solutions, said a press release.

This seamless transfer of information fosters business continuity as data related to the technology problem is shared between internal and external IT support.

“As head counts shrink and budgets tighten, America’s business owners want to squeeze every last drop of efficiency out of their technology systems,” said Jeff Connally, president and CEO of CMIT Solutions, a leading IT solutions provider for small and mid-size businesses with more than 100 franchise locations nationwide.

He added that they designed CMIT Service Center to meet the needs of today’s SMB owners. When technology issues arise, they want to minimize downtime and streamline the reporting and repair process.

“We are putting SMB owners in control of their IT issues,” added Connally. “They can determine which employees have access to the portal and what level of access they have. Then, when a company’s employees submit an issue through the CMIT Service Center the ‘ticket’ can be automatically assigned to a resource. Total control is granted to the owner. It’s that easy.”

The Service Center would help in retaining businesses and running at all hours. It offers unlimited flexibility to share service requests through manual input or automatically when it is detected. The issue is assigned to the designated solution provider, internal or external, as predetermined by the business owner.

Additionally, CMIT Service Center delivers a built-in knowledge base consisting of individual articles to help owners and their staff resolve common IT issues quickly, the release added.