Cloud win at inContact

SALT LAKE CITY, US: inContact, a provider of cloud-based contact center software and contact center agent optimization tools, announced that a Global 500 company selected the inContact call routing solution to create a brand-conscious, unified service process for its agents across three global contact centers.

The Global 500 company has built a significant international brand and is very careful to choose solution providers that support and build its brand standing. As a result, when the company decided to centralize its internal help desk on a single system, they looked for a reliable, redundant, secure system to support follow-the-sun call routing across its contact centers in the United States, Europe and Asia, as a press release tells. The company also looked to the cloud to support scalability for future growth and expansion, without having to maintain on-premise hardware.

“We are seeing a growing number of leading global companies turning to the inContact solution to support their international customer service initiatives, as we provide a strategic advantage for their brand and to enable ongoing growth,” said Paul Jarman, inContact CEO. “They can rely on inContact to provide a reliable, secure system, allowing management to focus on business strategies.”