Cisco announces new support services

SAN JOSE, Calif.: Cisco, on Tuesday launched new partner presales technical support and a hardware advanced-replacement service to help partners successfully sell, deliver, install and support Cisco small business solutions.

Cisco partner design support offers complimentary assistance to partners in the design, installation and configuration stages so they can create and deploy the best solutions to solve their customers business problems.

The new support service provides partners with access to a team of expert engineers focused on Cisco small business technology. It is offered via phone or online chat and in nine languages, said a press release.

Ian Pennell, co-chair, Small Business Council, Cisco said,"We're proud of our accomplishments this past year and are extremely focused on continuing to build and deliver the right technologies, services and support and profitability programs to help our partners and small business customers accelerate their business as the economy recovers."

It also announced its expansion plans for the industry's broadest portfolio of small business technology with new and enhanced networking, security and collaboration solutions. In addition, the company is continuing its partner profitability and financing programs to help partners and small businesses accelerate their business and boost the economy as it recovers, said the release.

The company has expanded the industry's broadest portfolio to include more than 600 networking, security and communication products purpose built and priced right for the small business. The expansion includes new and enhanced technologies to help small businesses connect, secure and communicate.

Andrew Sage, vice president, Worldwide Small Business Sales, Cisco added that with the Cisco Small Business Advantage, their partners have all the essential tools necessary to help them be successful and profitable in the small business market.