Research suggests that CSPs should offer incentives to residential customers to encourage more of them to view and pay bills online
LONDON, UK: CTI Group (Holdings) Inc., a leading developer of carrier-grade telecommunications solutions for fixed, mobile and converged communications, has announced that they have been included in Gartner's Hype Cycle for Communications Service Providers as a sample vendor.
Developed to help CSPs' CIOs and CTOs assess technologies that enable them to manage costs and raise revenue by streamlining back offices, improving customer relations, supporting new business models and offering digital services.
Within the analysis, Gartner identifies CTI Group as a sample vendor in Electronic Bill Presentment and Payment for Telecom Service Providers category. This being a ‘climbing the slope' technology, which has proven its value over the years.
The research suggests that CSPs should offer incentives to residential customers to encourage more of them to view and pay bills online. As long as paper bills are free, few users will make the switch. It also appeals to the "green" consciousness of users and might persuade some keen environmentalists to abandon printed bills. CSPs also need to dispel any suspicion that the user's financial data is unsecure with EBPP. For corporate customers, CSPs should offer EBPP and bill analysis to manipulate, disseminate and allocate cost centres electronically. They should consider it a tool for improving customer satisfaction and retention.
In 2012 CTI Group incorporated ‘Splitbill' into the core Analysis7 product, providing business customers with a more sophisticated method of tagging and classifying personal and business calls. Providing complete freedom to set rules for automatically tagging call types, by creating and assigning rules to different departments within the company and managing company and personal address books for easier identification of personal and business call spend.
"We have over 20 years of experience in providing in-depth telecom billing analysis, communication recording and call accounting applications for legacy, VoIP and mobile telephony. Our solutions are built on true carrier-grade architecture and deliver robust, feature-rich applications that provide cost savings opportunities to telco's and their customers as well as revenue generating enhancements: SplitBill is a great example of providing a positive ROI for business customers using smartphones - one of our customers has stated they save around £1 million per year by their staff using SplitBil." Says John Birbeck, President and CEO at CTI Group.