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NEW DELHI: IBM has unveiled a business finder solution, a real-time, presence based mobile resources management technology developed by IBM's India Research Laboratory.
The business finder technology empowers a consumer to find and use the nearest, most highly rated and available service vendors like plumbers, electricians, carpenters or doctors.
"The business finder technology combines sophisticated geographic information system (GIS) applications and data analysis with mobile telephone networks to provide information, wherever and whenever, to a consumer who is looking for a specific near-by service.
This technology has the potential to provide significant benefits to both consumers and businesses of all sizes,” said Dr. Daniel M Dias, Director, IBM India Research Laboratory.
The business finder technology offers ‘yellow pages’ for consumers who use mobile telephones. It provides uniform search capability over both 'mobile' businesses and vendors such as taxis and plumbers and 'static' businesses and vendors including stores and gas stations.
It combines various attributes including location, reputation, dynamic workload and feedback from consumers to ‘matchmake’ consumers with the closest available service vendors. The underlying technology allows telecommunications service providers to track and update data sources including mobility, presence and reputation of service vendors.
In addition to service industries, the technology also has a potential to be applied to other industries including transportation and logistics, utilities, healthcare, and manufacturing. As demand for speedier and more responsive services continues to grow, both consumers and businesses can benefit from the technology.
The technology could either be hosted by an individual network operator (telecommunications service provider) or can cut across different operators. In the former case, the operator can market it as a differentiating value-added service. In the latter case, the business finder application would be a third-party service that draws its consumer base and its mobile vendor workforce from a number of telecommunications operators.
The business finder technology provides a flexible, Service Oriented Architecture (SOA) based, Internet Protocol (IP) Multimedia Subsystem (IMS) compliant services solution to telecommunications service providers. It will also help the evolution of service providers from existing networks into a converged network that allows easy interoperation using industry standards.
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